Refund policy
30-Day Money-Back Guarantee
We want you to love your order. If you're not satisfied for any reason, you can return it within 30 days of delivery for a full refund of the product price.
How to start a return
Email us at info@fexrou.com or call +1 (917) 672-8538 with your order number and the reason for the return. We'll reply within 1 business day with return instructions and the return address. Items sent back without first requesting a return can't be accepted.
Conditions
- Returns must be requested within 30 days of the delivery date.
- Items should be in their original packaging with all included accessories (solar panel, bulbs, cables, survival handle, manual).
- Please keep your proof of shipment for the return.
Damaged, defective or wrong items
If your item arrives damaged or defective, or you received the wrong item, contact us within 30 days of delivery with your order number and a photo. We'll send a free replacement or issue a full refund, and you won't pay any return shipping.
Refunds
Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Shipping is free on all orders, so there are no shipping charges to refund.
Cancellations
You can cancel your order free of charge any time before it ships by emailing info@fexrou.com.
Contact
Fexrou — operated by OAAHFASHIONGROUP LLC, 8206 Louisiana Blvd NE, Ste A #2017, Albuquerque, NM 87113, USA · info@fexrou.com · +1 (917) 672-8538